Note that "The topic is not listed" is an option, so don't panic if you don't see yours.
HOW TO GET APPLE CARE SUPPORT MAC
Problem areas specific to your device, in this case Mac desktops.Īpple wants to narrow the problem further, so once you pick your main problem area, you will be asked to pick something very specific, as shown below. In my example, I chose "Mail and Other Applications." Each product category has problem areas specific to those devices, so pick the one that represents your problem, and if you don't see it, check the "Other Topics" area. In the case of Mac desktops, these ranged from startup and power to printing. Once you have selected your category, you will be asked to select from several categories of problems. In my examples, I chose "Mac desktops" for no particular reason. Once you click the "Get started" button, you're taken to a page where Apple's products and services are broken down into broad categories: Mac, iPod, iPhone, iPad, iTunes, Apps & Software, and "More Products & Services," as shown below.Īt this point, you'll need to choose which device, product, or service you want support for.
At the top of that page is the option to "Get started," as shown in our next screenshot. If you click or tap that square, you'll be taken to a page that explains some of your contact options. There is also an option to "Contact Apple Support," as shown in our first screenshot. If you visit Apple's Support page, you'll find lots of options for manuals, videos, downloads, tech specs, and Apple's support boards(Communities). The option allows you to get one of Apple's support staff in a text conversation right in your browser. Apple has added a new online chat option for AppleCare support, as noted by CNet.
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